TERMS OF SERVICE

Effective Date: September 2026

These Terms of Service (“Terms”) govern your access to and use of the KATALONA website and related online services operated by KATALONA, Inc. (“KATALONA,” “we,” “us,” or “our”).

By accessing or using our website, you agree to these Terms. If you do not agree with these Terms, please do not use the website.

The KATALONA website is currently primarily informational and pre-launch in nature. Product availability, online purchasing, shipping, returns, subscriptions, and other commercial services may be introduced in the future and may be subject to additional or updated terms.

1. Website Purpose

The website provides information about KATALONA, our brand, philosophy, planned products, recipes, packaging, ingredients, and other related content.

Certain product information displayed before commercial launch may describe planned, target, or developmental product characteristics. Final formulations, ingredients, nutritional values, feeding guidelines, packaging details, availability, and other product specifications may change before products are offered for sale.

2. No Current Offer to Sell

Unless a product is expressly presented as available for purchase through an active KATALONA sales channel, content on this website does not constitute an offer to sell a product.

Joining a waiting list, submitting a contact form, or requesting updates does not create a purchase agreement, reservation, guarantee of availability, or obligation on KATALONA to sell or deliver any product.

3. Product Information

We aim to present accurate and useful information. However, product descriptions, images, packaging renderings, colors, sizes, ingredients, nutritional information, claims, and other materials may be updated as product development and production progress.

When KATALONA products become commercially available, the information on the physical product label and packaging should be reviewed before purchase and use. In the event of a difference between general website content and legally required information appearing on the final product label, the final product label will control.

4. Nutrition and Veterinary Information

Content on the website is provided for general informational purposes and is not intended as veterinary, medical, diagnostic, or individualized nutritional advice.

Dogs may have different nutritional requirements, sensitivities, allergies, health conditions, and dietary needs. You should consult a qualified veterinarian regarding questions about your dog’s health, diet, or suitability of a particular food.

5. Intellectual Property

The KATALONA name, brand identity, logos, slogans, product concepts, packaging designs, graphics, photographs, illustrations, text, website design, and other content are owned by or licensed to KATALONA, Inc. and are protected by applicable intellectual property laws.

You may view and use the website for personal, non-commercial purposes. You may not copy, reproduce, modify, distribute, publish, sell, commercially exploit, or create derivative works from website content without prior written permission from KATALONA, except where permitted by law.

6. Acceptable Use

You agree not to misuse the website or interfere with its operation, security, or availability.

You may not attempt to gain unauthorized access to the website or related systems, introduce malicious code, use automated methods to improperly extract website content, impersonate another person, or use the website for unlawful, fraudulent, or abusive purposes.

7. Contact Forms and Waiting Lists

When you submit information through a contact form, waiting list, or similar feature, you agree to provide information that is accurate and that you are authorized to provide.

Our collection and use of personal information is described in our Privacy Policy.

You may unsubscribe from promotional or product update communications using any unsubscribe method provided or by contacting us.

8. Third-Party Services and Links

The website may contain links to or use services provided by third parties. KATALONA is not responsible for the content, availability, privacy practices, security, or terms of third-party websites or services.

Your use of third-party services may be governed by separate terms and privacy policies provided by those third parties.

9. Future E-Commerce Services

If KATALONA introduces online sales, subscriptions, payment processing, shipping, or other e-commerce services, additional terms and policies may apply, including Shipping and Returns Policies.

We may update these Terms before or when such services become available. Any applicable purchase terms presented at checkout will form part of the agreement governing that transaction.

10. Disclaimer

To the extent permitted by applicable law, the website and its content are provided on an “as is” and “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, secure, or that all content will remain unchanged.

Nothing in these Terms excludes any warranty, right, or remedy that cannot lawfully be excluded.

11. Limitation of Liability

To the fullest extent permitted by applicable law, KATALONA, Inc. and its officers, directors, employees, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of, or inability to use, the website.

This limitation does not apply where liability cannot be limited or excluded under applicable law.

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless KATALONA, Inc. from claims, losses, liabilities, and reasonable costs arising from your unlawful misuse of the website or material violation of these Terms.

13. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles, except to the extent that applicable law requires otherwise.

Any dispute relating to these Terms or the website will be handled in accordance with applicable law and any mandatory consumer rights that apply to you.

14. Changes to These Terms

We may update these Terms from time to time as our website, products, services, or legal requirements evolve.

The updated Terms will be posted on this page with a revised effective date. Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.